Customer Support

Gold - Contact Us

We always love to hear from our listeners. You can contact us using the following methods...

Global Customer Support 

If you want to contact our customer support team, please use the ‘support’ or ‘?’  button on the screen or go to the Help pages where you can find FAQs. If you prefer to call us we are on 0333 200 2000, open Monday to Friday 8am to 7pm (we are closed on public holidays).


30 Leicester Square

Studio Text Number:

Text the studio on 65588 – start your message with the word GOLD. Texts are charged at your network standard rate.

Picture Desk

If you would like to discuss an image on our website, or to send us a picture or video for editorial use, email


To discuss you or your clients advertising needs, please get in touch with our Business Development Team:

All email sales enquiries to:

Sales line: 0207 054 8696 - During office hours 9am to 5.30pm
(After hours please leave a message and someone from the team will be in touch within 24 hours)


To email individual presenters click here. Due to the number of messages received, unfortunately we cannot guarantee a response.

For any other enquires please email use the form below.

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